Cleaning Policies
At Luxury Touch Sauce, our goal is to provide reliable, professional, and high-quality cleaning experience. Please review the following policies before scheduling your service. By Booking a cleaning service, you acknowledge and agree to this policies.
Cancellations & Rescheduling
We understand that plans can change. We kindly ask that cancellations or rescheduling request made at least 24 hours before your scheduled cleaning. Cancellations or rescheduling with less than 24 hours' notice maybe subject to a cancellation fee. If our team arrives and is unable to access the property, the appointment may also be subject to a fee.
Access to the Property
Clients are responsible for providing safe and timely access to the property at the scheduled service time. Please ensure that any keys, entry codes, gate instructions, or other access information are provided in advance. If our cleaning team is unable to enter the property upon arrival, the appoinment may be considered a late cancellation fee may apply.
Pet & Safety
We love pets! For the safety and comfort of your pets and our cleaning team, please secure any pets that may become anxious, protective, or interfere with the cleaning process. Luxury Touch Sauce is not responsible for pets that escape from the property during service. please inform us in advance of any special instructions regarding your pets
Payment Policy
Full payment is required at the time of booking to secure your scheduled cleaning appointment. Your appointment is not confirmed until payment has been succesfully
completed. Any additional services or cleaning needs not included in the original booking may result in additional charges, which will be discussed with the client before additional work is performed.
Home Condition & Additional Cleaning
Cleaning times and pricing are based on the information provided at the time of booking. If the condition of the home requires significantly more time or work than reasonably expected, Luxury Touch Sauce may recommend additional cleaning time or services. Any additional charges will be discussed with the client and approved before additional work is performed.
Damages & Breakage
We take great care while cleaning your home or business. If an item is accidentally damaged or broken during service, please notify Luxury Touch Sauce as soon as possible. We will review the situation and work with you toward an appropriate resolution. Clients are responsible for securing fragile, valuable, sentimental, or irreplaceable items before the cleaning appointment
Satisfaction & Re- Clean Policy
Your satisfaction is important to us. If you are not satisfied with an area that was included in your scheduled cleaning, please contact Luxury Touch Sauce within 24 hours of the completed service. We will review your concern and, when appropriate, arrange to return and re-clean the affected area at no additional charge. Re-clean requests do not include areas or services that were not part of the original booking.
Items We Do Not Clean & Safety
For the safety of our clients and cleaning team, Luxury Touch Sauce does not clean or handle hazardous materials, bodily fluids, animal waste, mold, pests or infestations, or other potentially dangerous substances. We also do not move excessively heavy furniture or appliances. If unsafe conditions are discovered during a service, the affected area may be skipped or the service may be stopped.
Right to Refuse or Stop Service
Luxury Touch Sauce reserves the right to refuse, discontinue, or leave a cleaning service if conditions are unsafe, unsanitary, hazardous, or significantly different from what was disclosed at the time of booking. This includes, but is not limited to, aggressive pets, pest infestations, hazardous materials, excessive clutter that prevents safe cleaning, or threatening or inappropriate behavior. Any applicable charges will be determined based on the circumstances and work already performed.